1. Company Information
Haven Craft Pty Ltd is an Australian company supplying construction and road-making equipment to councils, government bodies, contractors, and private organisations.
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2. Products and Services
• We supply construction and road-making equipment and related accessories.
• Product descriptions, specifications, and images are provided for general information only.
• We reserve the right to modify, discontinue, or update products at any time without prior notice.
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3. Orders
• All orders are subject to acceptance by Haven Craft.
• We reserve the right to refuse or cancel any order at our discretion.
• Once an order is confirmed, cancellation may not be possible if processing or shipping has commenced.
• Customers are responsible for ensuring all specifications, measurements, and compatibility requirements are correct before placing an order.
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4. Pricing and Payment
• All prices are listed in Australian Dollars (AUD) unless stated otherwise.
• Prices may change without notice.
• Payment must be made in full prior to dispatch unless otherwise agreed in writing.
• For approved trade or council accounts, payment terms will be as agreed (e.g., 7, 14, or 30 days).
Late payments may incur interest charges and recovery costs.
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5. Delivery and Risk
• Delivery times are estimates only and not guaranteed.
• Haven Craft is not liable for delays caused by transport providers, suppliers, or unforeseen circumstances.
• Risk in the goods passes to the customer upon delivery or collection.
• It is the customer’s responsibility to inspect goods upon delivery and report any damage within 48 hours.
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6. Returns and Refunds
• Returns must be approved in writing before goods are sent back.
• Change-of-mind returns may incur restocking fees.
• Custom-made, special-order, or modified equipment cannot be returned unless faulty.
• Refunds or replacements will be provided in accordance with Australian Consumer Law.
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7. Warranty
• Products are covered by manufacturer warranties where applicable.
• Haven Craft does not provide additional warranties beyond those required under Australian Consumer Law.
• Warranty does not cover misuse, improper installation, modification, or normal wear and tear.
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8. Limitation of Liability
To the maximum extent permitted by law:
• Haven Craft is not liable for indirect, incidental, or consequential loss, including loss of profit or business interruption.
• Our total liability is limited to the replacement, repair, or refund of the product supplied.
Nothing in these terms excludes rights under Australian Consumer Law.
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9. Intellectual Property
• All website content, including logos, text, images, and product descriptions, is the property of Haven Craft Pty Ltd.
• You may not copy, reproduce, or distribute content without written permission.
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10. Website Use
You agree not to:
• Use the website for unlawful purposes
• Interfere with website security
• Attempt unauthorised access to systems or data
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11. Privacy
We collect and handle personal information in accordance with our Privacy Policy. By using our website, you consent to such collection and use.
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12. Force Majeure
Haven Craft is not responsible for delays or failure to perform obligations due to events beyond our reasonable control, including natural disasters, supply chain disruptions, strikes, or government actions.
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13. Governing Law
These Terms and Conditions are governed by the laws of Australia. Any disputes will be subject to the jurisdiction of Australian courts.
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14. Amendments
We reserve the right to update these Terms and Conditions at any time. The updated version will be published on our website.