1. What Information We Collect

We may collect the following types of personal information:
• Full name
• Company name
• ABN (where applicable)
• Phone number
• Email address
• Business address
• Delivery address
• Payment information
• Purchase history
• Any information you provide through contact forms, emails, or phone calls

We may also collect technical information when you use our website, such as:
• IP address
• Browser type
• Device information
• Pages visited
• Cookies and usage data

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2. How We Collect Information

We collect personal information when you:
• Submit an enquiry through our website
• Place an order
• Apply for a trade or council account
• Contact us by phone or email
• Subscribe to updates or marketing communications

We may also collect information from third parties such as:
• Payment providers
• Delivery and freight companies
• Credit reporting agencies (for account applications)

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3. Why We Collect Your Information

We collect and use your information to:
• Process orders and payments
• Deliver products
• Provide quotations
• Manage trade and council accounts
• Respond to enquiries
• Improve our products and services
• Comply with legal obligations
• Send marketing communications (where consent is given)

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4. Disclosure of Information

We may disclose your personal information to:
• Freight and logistics providers
• Payment processors
• IT service providers
• Professional advisors (lawyers, accountants)
• Government authorities where required by law

We do not sell or rent your personal information to third parties.

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5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

However, no online transmission is completely secure, and we cannot guarantee absolute security.

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6. Access and Correction

You have the right to:
• Request access to the personal information we hold about you
• Request correction of inaccurate or outdated information

To make a request, please contact us using the details below.

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7. Cookies and Website Tracking

Our website may use cookies and analytics tools to improve user experience and monitor website performance.

You can disable cookies through your browser settings, but this may affect website functionality.

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8. Overseas Disclosure

Some of our service providers (such as cloud storage or IT systems) may store data outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled in accordance with Australian privacy laws.

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9. Marketing Communications

We may send marketing emails or updates about new equipment, promotions, or industry news.
You can unsubscribe at any time using the link in the email or by contacting us.

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10. Complaints

If you believe we have breached your privacy rights, you may contact us. We will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with:

Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au

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11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.